Frequently Asked Questions
Everything you need to know about your Smoothie London pieces.
What materials are used in Smoothie London jewellery?
We use high-quality materials including 18k gold plating, 925 sterling silver, and premium stainless steel to ensure your pieces are durable, hypoallergenic, and water-resistant.
How long does shipping take within the UK?
Standard UK shipping typically takes 2-4 business days. Express shipping options are available at checkout if you need your jewellery for a special occasion sooner.
Can I wear my jewellery in the shower?
While many of our pieces are water-resistant, we recommend avoiding prolonged exposure to water, perfumes, and lotions to maintain the long-lasting shine of your jewellery.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by location but generally take between 7-14 business days depending on the destination country.
How should I clean my jewellery?
We recommend gently wiping your pieces with a soft microfibre cloth after wear and storing them in your Smoothie London pouch to prevent scratching.